Salesforce Offerings

What is Salesforce? What does it offer? Why have close to a hundred thousand organizations cutting across industries chosen it? How does it add value to the biggest businesses and the smallest players around the world at the same time? What has earned it a mile long Awards list  which just keeps growing year after year? How does Salesforce do it? What lies behind all this?

Vision and innovation. (Or, if I may say, innovision!)

From its humble beginning about a decade ago in an industry dominated by big players, Salesforce has evolved through its disruptive innovations to be an industry leader. Its innovation DNA is pushing the frontiers of Social CRM today leading towards a place no one has ever gone before, like it did during its pioneering Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) days.

Here in a nutshell are Salesforce.com’s product dimensions and offerings which have defined and are  redefining the Customer Relationship Management (CRM) and Cloud Computing landscapes.

 

 

Salesforce Offerings

 

Sales:

• Sales Cloud: Salesforce.com’s flagship product and the world’s #1 sales application. Gartner positions Salesforce as #1 in Sales Force Automation (SFA) in its 2010 Magic Quadrant for SFA.
• Jigsaw: The largest contact database in the cloud (with 26 million highly accurate B2B contacts) and a data-cleaning specialist.

Service:

• Service Cloud: A modern customer service platform, packs in features to provide faster, more responsive service across all channels (call center, social channels, etc).
• Remedyforce: Cloud-based, streamlined, fast IT help desk support. At lower costs without sacrificing quality.

Social:

• Chatter: Your company’s own private and secure social network for more efficiency and closer collaboration. Included Free for all Salesforce customers.
• Radian6: A "complete platform to listen, measure and engage with your customers across the entire social web." This is the future!

Apps:

• Force.com: 100% cloud-based application development platform (requires no hardware or software) for business apps. New apps are getting built every day (200,000+ apps at last count).
• Database.com: The enterprise cloud database open to any developer on any platform. The same database used by Salesforce.com and its more than 97,700 customer businesses.
• Heroku: Immensely popular online Ruby on Rails cloud Platform as a Service.

In addition to the above, Salesforce.com’s AppExchange, the world’s first and largest cloud computing marketplace for business applications offers access to a wealth of cloud apps developed by a thriving community of Force.com developers and an opportunity to showcase your own.